Your satisfaction is our #1 priority. If you’re not happy with your purchase, please contact us. It is our goal to provide excellent customer service. Please review our return guidelines below before initiating a return.
All returns must be made within 30 days of receipt of your order and are subject to approval. When trying your cover on for the first time, please handle with care. If you need to return a cover, it must be in its original, like new condition or it will be subject to a 30% restocking fee plus shipping. The cover must be clean, free of soil, debris, wear, and tears. We are unable to accept returns on used or mishandled covers. Carver will reimburse shipping fees for exchanges if they are able to provide a replacement cover that will fit your vehicle.
If the cover does not fit the vehicle it was crafted for please provide us with the following:
- Year, Make, Model, and Options of your vehicle
- Three pictures showing the side, back, and front view of your vehicle with the ill-fitting cover on
- We will review the pictures after they are received
We may not be able to authorize a return or exchange if your vehicle includes options that were not specified, such as trolling motor, tower, swim platform, aftermarket accessories, or other options/packages that the cover was not designed to accommodate.
Except for warranty related issues, we are unable to accept returns on custom covers, special orders, or orders that exceed the 30-day return policy.
If you have any questions regarding returns or exchanges, please contact us and we will be happy to assist you.